Help Desk Specialist – Job Description

Help Desk Specialists are the face of the company to valued customers and buyers in need of assistance. They serve in a front-line roll and get to create a valuable service in a customer oriented manner that reflects the company‚Äôs values and goals. The Help Desk Specialist also gets to utilize and grow in technical… Continue reading Help Desk Specialist – Job Description

Help Desk Specialist – Sample Cover Letter

John A. Smith 1234 Long Street, Good City, TX 77123 Phone: 123-456-7890, Email myemail@address.com ========================================================================================================== Dear Mr. Anderson, I saw your recent listing over at Indeed for an available position as a Help Desk Specialist and decided to contact you to express my interest in applying for this position. I have an extensive background in… Continue reading Help Desk Specialist – Sample Cover Letter

Help Desk Specialist – interview questions and answers

Top 10 Help Desk Specialist interview questions and answers Help Desk Specialists regularly receive inquiries and calls from customers often experiencing problems or having questions pertaining to the use of company products and technology. Help Desk Specialists walk customers through troubleshooting and solving the problem as well as redirecting the customer to proper channels if… Continue reading Help Desk Specialist – interview questions and answers