A bill and account collector is a professional whose primary duty is to interface with defaulting customers in a bid to recoup funds if and when due in relation to pre-existing agreements already put in place. Interactions between the bill and account collector could be via telephone calls, exchange of emails and/or scheduled individual visits to the debtor in order to entreat the defaulter to fulfill the necessary payment obligations. A bill and account collector is responsible for arranging repayment schemes between the main creditor and the defaulting customers. In sum, a bill and account collector’s main task is to ensure the remittance of belated non-payments and/or unsettled financial agreements owed to the main creditor. Majority of bill and account collectors work as intermediaries between the principal creditor and the defaulting customers. In adhering to the tenets of their profession, bill and account collectors exploit the provisions previously agreed upon by the stakeholders in exercising their duties. They are also expected to keep detailed records of the processes involved and the subsequent outcomes of their pursuit of repayment for reference purposes.
Bill and Account Collector Job Duties
- Keeps detailed relevant documentations about the customers’ financial status as well as records of progress made in regaining the payments owed to the principal creditor.
- Liaises with the defaulting customers individually or through telephone calls/ emails in order to channel out methods and terms of repayment.
- Employs various appropriate measures in order to uncover the whereabouts of a defaulting customer.
- Periodically and methodologically tracks changes, updates and keeps records of the defaulting customers’ contact information.
- Keeps the principal creditor informed about the attempts or progress made in the process of recouping the overdue payments from the defaulting customers.
- Adopts the use of appropriate technologies and effective software in monitoring the financial status of the defaulting customers.
- Provides mutually beneficial pieces of advice and suggestions to the defaulting customer in order to arrive at a win-win consensus for all stakeholders involved.
- Collection agent
- Debt collector
- Bad credit collector
- Account resolution analyst
According to the Bureau of Labor Statistics (May 2016), the employment of bill and account collectors is expected to drop by 19,600 personnel between 2014 and 2024. This numeric represents a 6% decline in the rate of employment for these professionals.
Bill and Account Skills and Qualifications
- Excellent oral and written communication skills are essential for a bill and account collector in order to be able to coherently disseminate information with clarity and as unambiguously as possible.
- Good clerical and practicable accounting acumen are vital qualities a bill and account collector should possess.
- Outstanding organizational skills and orderliness are important attributes. These help in reducing the risk of confusing and erroneous compilations.
- Admirable interpersonal relationship attributes go a very long way in assisting a bill and account collector to be more effective when canvassing and negotiating with the defaulting customers.
- Relevant academic certifications especially in computing, electronics and other math-based subjects are crucial requirements a bill and account collector should have in order to perform the duties inherent with the profession more productively.
- Appreciable patience and perseverance is needed by a bill and account collector. This is essential given the fact that the negotiating process can be dreary and tedious. For this reason, a tolerant disposition is necessary.
- Sound judgment and uncanny deductive reasoning abilities are cogent qualities required for the proficient performance of a bill and account collector.
The Bureau of Labor Statistics (May 2016) estimates that a bill and account collector receives an annual mean wage of $37,620.
Education and Training
The predominant educational prerequisite for a bill and account collector is the possession of a high school diploma or an associate’s degree in finance-related disciplines. The tendency of career advancement also improves with the acquisition of higher qualifications like bachelor’s and master’s degrees in appropriate finance and accounting courses. In addition, on-the-job training is also prevalent in the bill and account collection profession. This training is received under the supervision of more experienced colleagues.