Customer Service Representative – Sample Resume

Customer Service Representative Sample Resume

Customer Service Representative Resume writing primarily involves highlighting your skills with the open job position. If the employer has asked about the communication skills, you can present your expertise in written and verbal communication skills with specifying the roles in which this skill was used extensively.

Skills are the unique differentiation which help you as a candidate to stand out amongst the scores of resumes which an employer is likely to receive. When employers see candidate’s resumes with the skill set matching their job requirement, they are likely to call those candidates for a personal interview.

The most important role of a resume is to depict the unique skills, knowledge and attitude of a candidate with the ultimate objective being to get the candidate shortlisted and called for an interview. A great sample of a Customer Service Representative resume is outlined below:

 

Derek C. Rode
1234 Brown Street, Walnut Creek, CA 94596
Phone: 925-947-0049, Email: dcrode@freemail.com

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Career Objective:

To obtain a Customer Service Representativeposition at “Benchmark Technologies,” and assist in customer engagement and customer satisfaction using my unique skill set and knowledge to ensure retention of existing customers and gaining new customers.

Summary of Skills:

  • Effectively handle incoming client calls through phone, email, chat, social media
  • Excellent verbal and written English communication skills
  • Ability to be patient and listen and then provide feedback
  • Communicate company’s products and services to existing and potential customers
  • Excellent Follow up skills
  • Follow up on all customer queries, complaints to ensure 100% resolution
  • Complete all necessary customer documentation as per the company process

Work Experience:

Customer Service Representative                                                    October 2014 – Present

Palm Technologies Corp., Walnut Creek, CA

  • Consistently handled customer calls 50+ on a daily basis
  • Effectively provided customers with specific product and service knowledge and information as desired
  • Assist in resolution of customer complaints immediately and close the grievance
  • Regular follow up on all customer queries which are pending resolution
  • Maintain customer call logs and all required documentation
  • Enter the customer data on the computer system and generate reports

Customer Service Representative                                                                Feb 2013 – Sept 2014

Palm Resort & Spa, Walnut Creek, CA

  • Cross sell and Upsell products and services as per customer needs and profile
  • Provide correct and up to date information for all customer queries as per company information, training resources provided
  • Process all customer requests and transactions on the company software systems
  • Escalate any issue/compliant timely in case of difficulty in resolution

Education:

  • Bachelor’s Degree or Diploma in Any Field    2014
  • ABC University, Walnut Creek, CA

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